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Social Jobs: 13 June 2012

June 13, 2012

For regular job updates, don’t forget to follow @SocialJobs on Twitter!

Melbourne

Web Content Admin & Social Media Engagement – through recruiter
Web Communications Officer – City West Water $70,000 – $75,000
Marketing & Communications Officer – Educational services $75,000
Online Communications Officer – Jemena
Web Editor – Crazy John’s
Online Marketing Coordinator – Fusion Retail Brands (includes Jag, Diana Ferrari, Mathers & Williams)
Member Engagement Coordinator – Zoos Victoria $55,000 – $60,000
Online Customer Experience Manager – Myer
Online Marketing Manager – Dodo
Media and Communications Officer – Kingston City Council $67,000 – $73,000

Sydney

Social Media Manager – Boutique digital agency
Web and Social Media Manager – through recruiter $50 p/h
SEO and Social Media Client Executive – Agency role
Social Media Strategist – Leo Burnett Sydney
Social Media Executive – Leo Burnett Sydney
Digital Manager – NRMA
Community Manager – The White Agency $40,000 – $50,000
Digital Marketing Manager – Iconic Australian retailer $85,000+
Online Marketing Manager – through recruiter $100,000+
Community Manager – Entertainment industry $50,000
Digital Communications Coordinator – Daikin Australia
Online Marketing Manager – AFL/NRL/Union/Football brands $80,000+
Social Media Manager – through recruiter $60,000 – $90,000
Digital Coordinator – Napoleon Perdis
Social Media Executive – Advertising agency
Online Marketing Coordinator – Dan Murphy’s
Social Media Strategist – Agency role
Social Media Community Manager – Luxury brands (agency role) $50,000 – $55,000
Head of Social Media – Fashion & beauty oriented agency

Brisbane

Digital Marketing Coordinator – Site Group International $50,000
Digital Account Manager – Guerilla Digital $45,000 – $55,000
Digital Marketing Coordinator – High profile not-for-profit
Social Media Marketing Consultant – Global IT company
Marketing and Social Media Coordinator – Centenary Classic Mercedes-Benz
Online Content Coordinator/Digital Marketing Coordinator – Private advertiser

Perth

eCommerce and Digital Marketing Manager – City Farmers
Senior Communications Officer (Online & Internal) – City of Subiaco $60,000 – $66,000
Digital Communications Coordinator – Water Corporation $74,000+
Community Manager – RAC
Online Marketing Manager – Adultshop.com.au

Adelaide

Social Media Communications Coordinator – Toyota
Marketing & Communications Officer – Adelaide University Union

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Social Jobs: 1 June 2012

June 1, 2012

Happy first day of winter! It’s a new season, perhaps a change of scenery is needed too?

Lots of roles in Melbourne, Sydney and even Brisbane at the moment.

My hot picks are the Digital and Social Media Specialist role at Virgin Australia which is advertised in Brisbane, but can also be performed in Sydney, and Digital Communications Manager role Village Roadshow.

Melbourne

Marketing Executive, Web Content & Social Media – through recruiter $65,000
Digital Marketing Manager
– through recruiter
Social Media Manager – Arts & entertainment industry (clients incl. Cirque du Soleil) $50,000
Social Media & Digital Marketing Specialist – Global fashion brand
Web Communications Consultant – Energy company $90,000
Head of Marketing & Product – realestateview.com.au
Social Media & Communities Coordinator – Gun Communications
Senior Digital Marketing Manager – Online business
Head of Online – Luxury cosmetics brands
Digital Marketing Manager – 7-Eleven
Publicity & Community Manager – Bookworld inc. borders.com.au & angusrobertson.com.au
Digital Marketing Specialist – Global consumer brand
Social Media Specialist – Premium services brand

Sydney

Online Community Manager – Venues group in hospitality industry
Community Manager – Top digital agency
Social Media Specialist – Publishing house $80,000 – $85,000
Social Media Strategist – Global media agency
Online Marketing Manager – through recruiter
Digital Communications Manager – Village Roadshow
Digital Communications Strategist – Salmat
Digital Communications Coordinator – Mothercare Australia
Social Media Community Manager – Financial services
Digital Marketing Manager – Australian fashion label
Digital Project Manager – Agency role $95,000
Digital Marketing Assistant
– Sony
Social Media Account Director – Digital agency
Senior Social Media Strategist – Through recruiter
Social Media Analyst – SR7 Social Media Night shift $30-$35 p/h

Brisbane

Digital Producer/Project Manager – through recruiter $75,000
Senior Digital Strategist – BCM
Digital Marketing Specialist – Financial services
Digital Communications Specialist – Powerlink
Digital Marketing Adviser – Allianz
Digital and Social Media Specialist – Virgin Australia

Perth

Manager, Digital Strategy – Police and Nurses Credit Union
Social Media Account Manager – Socialite $40,000

Social Jobs: 27 April 2012

April 27, 2012

Lots of roles in social media and digital at the moment including a couple in radio, a few in education and a handful in fashion.

Melbourne

Digital, Social & Mobile Marketing Manager – Financial Services
Online and Digital Marketing Coordinator – Sports event company
Marketing Assistant – Ishka $40,000 – $55,000
Digital Coordinator – Save the Children Australia
eCommerce Coordinator – Save the Children Australia
Digital Marketing Manager – ASX services organisation
Digital Marketing Manager – Services brand
Digital Producer – Pearson Australia Group
Social Media and Web Content Manager – Forex TG
Digital Content Producer – The Fifi & Jules Show (Southern Cross Austereo)
Social Media Engagement Manager – MYOB
Digital Marketing Consultant – eCommerce solutions provider $100,000

Sydney

Social Media Strategist – PR firm
Senior Media & Communications Adviser – Suncorp
Content, Social Media & Public Relations Executive – Flight & travel deals company $70,000 – $90,000
Digital, Social Media & PR – Group of advertising & communications agencies $75,000 – $85,000
Web Content Producer – Westfield
Digital PR Brand Champion – Y&R Brands
Social Media Strategist – Digital agency $65,000 – $70,000
Digital Marketing Manager – Female fashion brand $100,000 – $110,000
Digital Content Producer – The Kyle & Jackie O Show (Southern Cross Austereo)
Social Media Community Manager – Microsoft Australia
Senior Social Media Strategist – Media agency $100,000 – $120,000
Media and PR Officer – TAFE NSW (Tamworth Campus) $111,000 pkg

Brisbane

Digital Marketing Coordinator – Site Group International $50,000
Social Media Expert – Daily deals site $50,000
Team Leader, Media & Corporate Communication – Queensland University of Technology $78,000 – $89,000

Perth

Digital Officer – through agency 6 month contract
Global Digital Director – Trafalgar, The Travel Corporation

Adelaide

Team Leader, Media & Communications – Dept. for Further Education, Employment, Science & Technology $84,000 – $91,000
Digital Internet Marketer – CDAA
Project Manager – The Memphis Agency (Digital agency)


Introducing @SocialJobs

March 29, 2012

Happy Birthday JobOps! My regular JobOps post turned 2 years old last week!

To celebrate I have launched @SocialJobs on Twitter, and re-named JobOps to SocialJobs.

Over the past two years I have had so much positive feedback on JobOps, many saying it is their first port of call for social media job roles, and some letting me know that JobOps helped them find their new position. It is because of this feedback that JobOps has lasted two years and that I have been so motivated to continue to bring you these roles Australia-wide.

SocialJobs will continue to be a regular aggregated post of current social media job opportunities on misscoca.com, but will also be a constant stream of job roles, tips, & social media job information on Twitter.

I love forward to playing a part in many more of you finding your dream job!

Follow SocialJobs on Twitter.

11 essential qualities for top-notch community managers

March 28, 2012

Community managers are a dime a dozen it seems these days.

On LinkedIn, the skills of both ‘community management’ and ‘online community management’ have each grown by 44% over the past year with them being the 63rd and 76th fastest growing skills respectively. There are currently 21,000 professionals on LinkedIn who have added ‘community management’ to their skills and another 3,000 who have added ‘online community management’.

There is a vast spectrum however spanning between very poor community management and what makes an exceptional CM. So what does it take to be a great community manager? What should you be on the lookout for if hiring a community manager? Here are 11 qualities and skills that should be in the skill set of a leading community manager.

Communications professional.
Being a good communicator is my number one thing to look for in a CM. A comms background is more important in my opinion that a marketing or IT background. A person who is able to communicate to varied audiences, who can condense a message into a 140 character tweet, and can be the voice of your brand, is an ideal candidate. Whilst a degree is not always necessary, a qualification with a strong writing and/or communications focus would be a plus.

Listener.
Social media is far more about listening than talking. Someone who cares more about what others are saying than about what the brand is saying is a perfect quality in a community manager. Listeners also know their audiences inside-out, and can provide valuable insights and market intelligence. 

Passionate about your industry.
It’s important that as the voice of your brand, your community manager is passionate about what you do.  A CM needs to have a high level of knowledge – or the ability to acquire this quickly – of your industry and brand, as they will be dealing day in and day out with responding to queries and providing content of this nature. Passion is also important as this will come through in their tone of voice. This person will be your number one brand ambassador.

Social media user with a thirst for knowledge.
Your community manager needs to be a user of social media themselves. If your community uses Twitter, so should they. If it is on a forum, they should have experience with posting to forums themselves. An ideal CM will be active in a number of different social media platforms. They should also be keeping themselves up-to-date with changes to the industry and be a source of information on all things social.

Attention to detail.
Having a keen eye for detail is another string your CM should have to their bow. It ranges from excelling at spelling and grammar (remember, they are the voice of your brand!) to remembering to respond to people when they say they will. A community manager should be organised and really care about what others might call ‘the little things’.

Jack of all trades.
Community management is a combination of customer service, public relations, marketing, issues management and more. Your CM should be comfortable and adept in using social media for all of these purposes, understand the importance of each and how to appropriately balance them within their communities. They should be business savvy, and understand how their role fits into achieving organisational objectives.

Flexible.
Depending on your brand, your community manager may be required to work outside the usual Monday – Friday, 9-5 span of hours. In fact, most CMs work well and truly outside of these hours as they are constantly monitoring their feeds. Community managers may regularly be required to work on weekends and evenings in order to optimise content and meet the needs of the community and so they must be willing to let social media eat into their personal life. Employers should recognise this is standard practice for community managers and compensate appropriately.

An eye for corporate affairs.
We’ve all heard many a horror story about social media gone wrong, and about customers taking to companies’ social media sites as a first port of call to complain during a crisis.  An effective community manager will be able to identify, monitor, intervene and escalate issues where appropriate, before they develop into a crisis. Social media can often alert organisations to problems they did not know exist, and they can then take steps to resolve them.

Customer centric focus.
Your community manager needs to always have the customer at the heart of the matter, be willing to go the extra mile to delight the customer, and remember that engagement with customers is key. They should be thinking like your customer, not about your customer. They should be exceptional at relationship development, as community management is all about creating and nurturing long-lasting relationships with both new and existing customers.

A thick skin.
There will be occasions when your community manager may take the brunt of frustration when people use social media to vent their frustrations at your brand. Such is the nature of this role. Therefore, a good CM will have the ability to not take things personally, understand the viewpoint of the customer, remain calm, and react in a rational manner.

Personality.
Your community manager should have a great personality which comes across in their communications and fits well with your brand! A successful community manager has the ability to let their personality shine through, whilst staying true to the voice of the brand. 

Do you agree? What other skills do you think are important for top-notch community managers?

JobOps: 22 March 2012

March 22, 2012

Quite a few roles looking for social media professionals at the moment, though not as many as there were back in January. Sydney and Melbourne continue to dominate with only a handful of roles in the western and northern states.

Melbourne

Social Media Communication and Audience Developer – Sporting organisation
Senior Adviser, Marketing Communications – CGU
Online and Digital Marketing Coordinator – Sports event company
Digital Marketing Manager – Kogan Technologies $70,000 – $90,000
Web Content Coordinator – Member-based organisation
Sponsorship Communications Manager – NAB
Social Media Manager – Seek.com.au
Social Media Content Writer – Diversified Exhibitions
Head of Digital Marketing – Scoopon
Digital Marketing Manager – Power tools company
Social Media Coordinator – MYOB
Social Media Manager – Entertainment organisations

Sydney

Online/Digital Marketing Coordinator – Education publishing company $65,000 – $75,000
Social Media Community Manager – Blue chip Australian brand $50 – $60 p/h
Social Media Manager – Digital agency  $100,000 – $120,000
Social Media Coordinator – Gloss Cosmetics
Digital Community Manager – Adcorp
Social Media Community Manager – Blackglass agency
Online Marketing Manager – Foreign exchange industry $80,000 – $100,000
Head of Online / Digital Marketing – SavvySME $150,000 pkg
Digital and Social Strategist – Wunderman
Digital Marketing Manager – Financial services $110,000
Digital Marketing Manager – Automotive industry $85,000 – $100,000
Digital Marketing Manager – Retail  sector $100,000 – $130,000
Social Media Specialist – Publishing company $80,000 – $85,000

Brisbane

Digital Community Manager – Adcorp
Online Copywriter and Social Media Coordinator – Cash Doctors $60,000 – $90,000

Perth

Communications and Marketing Officer – Curtin University $55,000 – $68,000

JobOps: 5 March 2012

March 5, 2012

Over the past 2 years (since JobOps began) I have seen a number of job roles for social media professionals with the use of the words ‘guru’, ‘ninja’ and even ‘wizard’ in the job title. This was the first time I saw a Social Media Nerd Burger. I could not bring myself to post the job here, and from now on will not post any job roles with any of these ludicrous words located in the title or at any point in the body of ad text.

Melbourne

Online Coordinator – Pitcher Partners
Senior Account Manager – Digital agency $75,000 – $80,000
Digital eCommerce Coordinator – GAZMAN
Community Manager – Global professional services firm
Online Marketing Manager – Webfirm Group
Digital Communications Coordinator – Entertainment Publications
Digital Marketing Manager – Kogan Technologies $70,000 – $90,000
Senior Account Manager – Next Digital
Digital Marketing Manager – Family business
Account Manager – Wunderman
Marketing Manager – Loyalty, Online & Digital – Coles Liquor
Social Media Manager – National retailer

Sydney

Digital Marketing Specialist – Well known brand $95,000 pkg
Online Media Coordinator – TVSN (TV Shopping Network)
Web Content Coordinator – Ticketek
eCommerce Manager – Fashion retail
Community Manager – through recruiter
Online Marketing Manager
– Online retail store $70,000 – $80,000
Senior Marketing Coordinator – SAI Global
Social Media Community Manager – Ipsos Market Research Company
Social Media Strategist – Media & communications company $90,000
Marketing Communications Manager – Hungry Jack’s

Brisbane

Senior Communications Officer – Griffith University $70,000 – $76,000
Online Marketing Manager – Leading and iconic Queensland organisation